Chris has been working for the last decade, based partly on his own lived experience as a blind person, to identify how the telecoms and related industries can build a more inclusive future by including Accessibility and Inclusive Design criteria into the product development, web and app cycle from scratch.
Chris also works with Monica Paolini on the Inclusively webinar series where industry stakeholders present how they are building a more inclusive business both internally with their workforces but also through their customer experience and product offerings for the consumer and business markets.
Insights on Accessibility
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The Salesforce culture: building accessibility into base components and products from scratch
Salesforce has built accessibility and inclusive design into its processes, products and services and established an accessibility group at the heart of the business. This is the summary of the Inclusively conversation with Jacqueline Tolisano and Adam Rodenbeck, at Salesforce.
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Tips on making the telecoms industry more inclusive
At the Mobile Ecosystem Forum Omnichannel event in London, Monica Paolini and I were joined by two special guests to bring even more diversity into the perspectives we are sharing on #Inclusively: Chris McGinley from the Royal College of Art Helen Hamlyn Centre for Design (HHCD) explained that their postgraduate studies include a focus on…
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AI: the Artificial Eye for the blind
The “Be My Eyes” app now uses ChatGPT for image recognition, helping blind users understand their surroundings.
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Building Inclusion into Telus
Ibrahim Gedeon CTO of TELUS in Canada, jumped at the opportunity to join myself and Monica Paolini to discuss how his organisation and the telco as a whole is building towards a more inclusive future. You can watch the webinar here and listen the podcast here. In the past diversity was something we were told we had to deal…
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Kevin Lee: Helping BT Group build towards a more Inclusive future
Kevin Lee, Chief Digital Officer, Consumer at BT, joined us on #Inclusively to talk about how the British telecoms company is building towards a more inclusive future. This is a short summary of a very wide-ranging discussion. The full video of the interview can be seen here. Kevin’s exposure to the Inclusion topic goes…
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Getting telecoms to think Inclusively
The Inclusively webinar came about through many and varied discussions with @monicapaolini after recognising a major potential shift in how the industry needs to approach designing and implementing its products and services to include everyone beyond the so-called mainstream. The inaugural webinar on October 13th was aimed at getting the issue out there for everyone to discuss, interpret and…
